What Types of Clocks are compatible with V7?

Question/Issue Which clocks are compatible with V7 and which are not? What do I need to do to configure these clocks? Answer/Solution V7 only supports a select range of hardware options. 100/200 Series RDT (Serial and Ethernet) GT-400 Hand Scanners RDTg’s…

How To: Use Period Export Automations

Question/Issue I need my payroll exports to be automated, how do I do that?   Answer/Solution The period export feature allows for automation through either email or FTP location.  Follow the steps below to configure this feature.  Please note, these…

Hours are not calculating in Individual Hours or Reports

Question/Issue Hours are not being calculated in individual hours or reports, how do I fix this issue?   Answer/Solution The Individual hours section is a place where you can see the calculated hours for a specific period/date range.  This calculation…

Trouble with automatic notifications via email (v7)

Question / Issue I am not receiving automated reports, request notifications, or user messages through email, what’s going on? Answer / Solution In TimeClock Plus, you have to configure mail server settings and enable a few options in the configuration, in…

How To: Re-calibrate HP-1000

Question/Issue I need to re-calibrate the camera in my HP-1000 Handscanner, how do I do that? Answer/Solution Re-calibrating is a procedure that “resets” the camera’s positioning and exposure time, to match the current environment and lighting of the clocks current…