Question / Issue I am not receiving automated reports, request notifications, or user messages through email, what’s going on? Answer / Solution In TimeClock Plus, you have to configure mail server settings, and enable a few options in the configuration, in…
Question/Issue I need to re-calibrate the camera in my HP-1000 handscanner, how do I do that? Answer/Solution Re-calibrating is a procedure that “resets” the camera’s positioning and exposure time, to match the current environment and lighting of the clocks current…
Question/Issue I used to have a “Missed Punch” report in 6.0, where is that in v7?
Question / Issue During an operation on my RDTg (300/400) clock I receive the error “An error occurred retrieving the information”
Question / Issue How do I configure the Substitute Teacher Module?
Question / Issue How do I view and edit employee schedules?
Question / Issue How do I use the Daily Schedule feature?
Question / Issue How can I assign a Job Code to multiple employees?
Question / Issue I’ve just installed v7 and the TimeClock Plus Control Panel opened up, what do I do now?
Question / Issue How do I configure my RDTg w/ Keypad (v7)?